We aim to prepare and dispatch orders within 1–2 working days after your order has been successfully placed and payment has been confirmed.
Orders placed during weekends or UK bank holidays will begin processing on the next working day.
During busy periods, product launches or unexpected disruption, dispatch may take slightly longer. Where possible, we will keep customers informed of significant delays.
RogueInc currently delivers to addresses within the United Kingdom.
Standard UK delivery usually takes approximately 3–5 working days after dispatch.
Delivery times are estimates rather than guarantees. Courier disruption, severe weather, public holidays and other events outside our reasonable control may affect delivery.
Tracking information will be provided where it is available for the selected delivery service.
RogueInc is currently focused on providing reliable delivery within the United Kingdom.
International delivery is not yet available, but we intend to introduce it as the brand grows. Updates will be announced through the RogueInc website and official social-media channels.
Please check your delivery information carefully before placing your order.
If you notice an error, contact RogueInc as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Additional delivery costs may apply if an order is returned because the address supplied was incorrect, incomplete or inaccessible.
If your estimated delivery window has passed, please check your tracking information and confirm that the delivery address entered during checkout was correct.
If you still cannot locate your parcel, contact RogueInc with your order number and we will help investigate the delivery with the courier.
We ask that you allow a reasonable amount of time for courier investigations to be completed.
We want you to be happy with your RogueInc purchase. If something is not quite right, we aim to make the returns process as straightforward as possible.
Eligible items may be returned within 30 days of delivery.
Before returning an item, please contact RogueInc through our Contact page and provide your name, order number and the item you wish to return.
Returns sent without the necessary order information may take longer to process.
To qualify for a return, the item should be:
- Unworn and unused.
- Unwashed.
- Free from marks, stains, strong odours, damage or signs of wear.
- Returned with its original tags and labels attached.
- Returned in its original packaging where reasonably possible.
We may refuse a return or reduce a refund where the item has been handled beyond what would reasonably be allowed when examining it in a physical store.
If you are returning an item because you changed your mind, ordered the wrong size or no longer want the product, you are responsible for the cost of return postage.
We recommend using a tracked delivery service and keeping your proof of postage until your refund or exchange has been completed.
RogueInc is not responsible for return parcels that are lost before reaching us.
If you need another size, we can offer an exchange where the requested product and size are still in stock.
We cannot reserve replacement stock while your return is in transit.
If your requested replacement is unavailable when the return is processed, we will offer a refund instead.
Returned items will be inspected before a refund is approved.
Approved refunds will be issued to the original payment method used for the order.
Once processed by RogueInc, your bank or payment provider may require additional time before the funds appear in your account.
Any original delivery charges will be handled in accordance with your applicable cancellation and consumer rights.
If we have made a mistake, we will work with you to resolve it as quickly as possible.
If your order arrives faulty, damaged, incorrect or materially different from its description, contact RogueInc and provide:
- Your name.
- Your order number.
- A description of the issue.
- Clear photographs showing the product and the fault or damage.
Where the issue is confirmed, RogueInc will cover reasonable return-postage costs and may offer a replacement, repair or refund depending on the circumstances and your legal rights.
If you still have a question about your order, delivery, exchange or return, RogueInc is here to help.
Contact RogueInc